City’s aggressive Credit Control drive fetches R5 million down-payment from a business establishment

By City of Johannesburg Media Statement

City of Johannesburg’s aggressive Credit Control drive to regions E and A yesterday, 
30 May 2023, resulted in one business property owner paying R5 million almost 
settling their entire debt.

This was after the City disconnected the water supply to eight properties across both
regions, which collectively owe the City around R80.7 million on unpaid municipal 

The City’s Buya Mthetho operation – which comprises Credit Management 
Section, City Power, Joburg Water, and JMPD descended in the richest square mile
in Africa, Sandton, and cut-off water supply to about four business properties which 
owe the City a combined debt of about R43 million.

Today, 31 May 2023, the City’s cut-off operation continues in Regions B and C, to 
disconnect the water supply to about five business properties with a combined debt of
about R20.4 million.

Kgamanyane Maphologela, Director of Customer Communications for the City’s 
Group Finance Department, says the City continues to implement its Credit Control 
and Debt Collection Policy to recover the debt owed from all affected customers citywide.

“The teams are on the ground as part of the aggressive credit control campaign to 
recover revenue that is owed to the City. We will be going from region to region, to 
target those businesses which are running away from paying the City,” said 

Maphologela said the City had warned hundreds of affected business customers 
beginning of May, to come forward to settle their huge municipal debts before the 
City embarked on the drive to cut its water and electricity supply.

Maphologela further said the City was implementing its Credit Control Policy, which
stipulates that, if a customer has not fully paid the outstanding amount and or an
Acknowledgment of Debt Agreement (AOD) is not entered into with the City within
the stipulated period, electricity may be disconnected, and water restricted or 
throttled for residential customers without further notice. 

Maphologela said the City still appeals to business customers who are struggling to 
service their accounts for several reasons, to approach the City, to avoid being cut 
off by signing an AOD.

Customers may pay using any of the listed methods below:

• e-Joburg Portal:
• With Easy Pay, facilitating a quick payment option at many shops that you 
visit on a regular basis, including Pick ‘n Pay and Shoprite Checkers
• Debit orders
• Direct deposits at major banks
• ATMs
• Internet and cell phone banking
• SA Post Office
• Any Council pay-point (Customer Service Centre) – listed below:
o Midrand Civic Centre - 300 - 15th Road, Midrand.
o Sandton Civic Centre – 24 Fredman Drive, Sandton.
o Roodepoort City Hall – C/o Berlandina and Dieperink Streets, Roodepoort.
o Eureka House – C/o Marlborough Street & Rosettenville Road, Wemmerpan.
o Lenasia Civic Centre – C/o Rose Avenue & Eland Street, Lenasia Ext 2.
o Thuso House, 61 Jorissen Street, Braamfontein
o Ennerdale Ext 9 – C/o Katz Road & Smit Street, Ennerdale.
o Eldorado Customer Service Centre – 4046 Link Crescent Avenue, Ext 5, 
Eldorado Park.
o Randburg (Civic Centre), Braamfischer drive and Jan Smuts Road, Randburg

Customers who wish to make payment arrangements and do not wish to visit any of
the abovementioned walk-in-centers may contact the City’s Credit Control
Department by emailing them on

This previously appeared on The City of Johannesburg. Views expressed here do not necessarily reflect the views of The Joburg Post.

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